Hill View Surgery aims to provide an efficient healthcare service to all of its patients.
Patients can discuss their needs with the clinical or administrative staff, as deemed appropriate as to the request.
If patients feel their needs are not being met, or they are dissatisfied with any provision of the health care provided they may speak directly with the Practice Manager.
In the absence of the Practice Manager, the patients may speak with the Senior Partner, Dr I Jairam.
If the patient is unhappy with the outcome of the internal complaints procedure they are advised to contact the external bodies of the NHS.
The contact details are:
PO Box 16738
Tel: 0300 3112233
The Parliamentary and Health Service
London SW1P 4QP
Tel: 0345 0154033
The Patient may also approach PET for help or advice;
The Patient Experience Team (PET) is based at NHS CCG and provide confidential advice and support.
Telephone: 0800 0283 693 press Option 1
Or write to:
Patient Experience Team
NHS Mansfield and Ashfield CCG and NHS Newark and Sherwood CCG
Balderton Primary Care Centre