We do everything we can to ensure we provide the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible– ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
Within 6 months of the incident that caused the problem; or
Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.
The practice operates an in-house complaints procedure. In the first instance please contact the practice manager Amanda Brown by letter, telephone or in person, so your complaint can be investigated and dealt with quickly. It is our policy to give you a full explanation and advise you of the outcome.
The surgery has a Patient Group that meet on a regular basis to discuss issues raised by the patients and practice. If you have any suggestions please put them forward in writing to the manager. All suggestions will be welcomed. If you would like to join the Patient Group or know someone who would, please speak to the practice manager.
POhWER is a charity and membership organisation. They provide information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion.
Last year they provided direct advocacy to over 18,000 people and handled 146,000 contacts for information and advice. Over 70,000 self help materials were downloaded from their website.
POhWER is one of the largest providers of advocacy services in the UK and England's largest provider of NHS Complaints Advocacy
For more information please feel free to take a look at the POhWER leaflet or website. See the links below.
Phone- 03000200093 (charged at local rate)
Post- POhWER, Quarry House, Quarry Hill, Leeds, LS2 7UE
Text- 81025 (please leave your name and number)
Patients wishing to make a complaint are advised to contact PALS or NHS England initially
Patient Advice and Liaison Service
Newark and Sherwood CVS
Tel. 0800 028 3693
PO Box 16738
Tel. 0300 311 22 33